About us: Products: All of our products are used the Eco-friendly and safe materials, and we have strict quality control procedure. So you can rest assure the quality of our products. · Discount: Big order big discount, so if you purchase a large quantity, we can offer you a very competitive price. If you want to know more about the discount, please feel free to contact us. · Custom Make/OEM: We are factory, so OEM/Custom make is welcome. If you offer the design, we can produce the items you want. ·Manufacture many kinds of pet products, such as pet clothes, pet carriers, pet accessories, pet collars and so on. ·Welcome to visit our factory and we need your precious suggestions. Facebook / Whatsapp: +86 18352526840 OR +86 18362626684 . Pay attention to: Payment: We accept Escrow,Western Union,Bank Transfer. Shipping: When you place an order please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3-5 days after you make payment. For free shipping, the item will be shipped by China Post Airmail, it would arrive at most of countries within 15-30 working days. Delivery time depends on destination and other factors. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries,which may affect how quickly your product is inspected. Import & Customs Duties: The shipping cost does not include any import taxes, and buyers are responsible for customs duties. Buyers will be responsible for all re-tour fee and/or redelivery charges if the packages are not claimed at your Post Office and subsequently return to us. Returns & Refunds: For exchange, please return item to us in its original condition and indicate the item you would like to exchange for. Buyers will be responsible for all postage cost of exchange. For refund, please return the item to us in its original condition and cost of item less postage will be refunded. For defective merchandise received, please email us directly and we will respond in the shortest time possible. Feedback policy: Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services. Thank you for your shopping, wish you have wonderful day!